FAQ

Precision Tech Supply

This FAQ covers common questions about Precision Tech Supply, ordering, products, shipping, returns, privacy, and international orders.

1. About Precision Tech Supply

What is Precision Tech Supply?

Precision Tech Supply is a U.S.-based IT hardware sourcing and supply company serving businesses and individual customers. We help customers source technology products based on their requirements, budget, and availability.

Is Precision Tech Supply an authorized reseller?

Yes. Precision Tech Supply operates as an authorized reseller. Product availability, manufacturer authorization, and warranty coverage may vary by brand and product. Contact us if you need confirmation for a specific item.

Where is Precision Tech Supply located?

We are based in Houston, Texas, United States.

Do you serve businesses and individual customers?

Yes. We work with both business customers and individual buyers. Businesses can contact us for product sourcing, quotes, and order requirements.

2. Products and Ordering

What types of products do you sell?

We source and supply IT hardware and related technology products. Product availability depends on current inventory, supplier availability, and customer requirements.

Can I request a quote?

Yes. You can contact us to request pricing, availability, shipping estimates, or assistance sourcing a specific product.

Are all products new?

Product condition may vary depending on the item. Where applicable, product listings or quotes will identify whether an item is new, used, refurbished, or otherwise specified.

Can you source products that are not listed on your website?

Yes. Contact us with the product name, model number, specifications, quantity, and desired delivery location. We will review sourcing options based on availability.

Can I change or cancel my order?

Contact us as soon as possible if you need to change or cancel an order. Changes or cancellations depend on order status, supplier commitments, product availability, and whether the order has already been processed or shipped.

3. Pricing and Payments

Do you offer business pricing?

We may provide customized pricing and quotes based on product selection, quantity, availability, and order requirements.

Are prices and availability guaranteed?

Prices and availability may change until an order or quote is confirmed. Approved quotes may include specific validity periods and applicable terms.

Are taxes included in the listed price?

Taxes and other applicable charges depend on the order, customer location, and applicable requirements. Any applicable charges will be communicated during checkout or the quoting process.

What payment methods do you accept?

Available payment methods may vary. Payment instructions and accepted methods will be provided during checkout or quote confirmation.

4. Shipping and Delivery

Do you ship within the United States?

Yes. We ship to U.S. destinations, subject to product availability, shipping restrictions, and the terms of your order.

Do you offer international shipping?

Yes. International shipping may be available based on customer needs, destination, product type, and shipping feasibility. Contact us before ordering so we can review shipping options, costs, and any applicable requirements.

International customers may be responsible for customs duties, import taxes, brokerage charges, and other destination-related fees unless otherwise stated in an approved quote.

How long does shipping take?

Our typical estimated timeline is:

• Order processing: 1–3 business days, Monday through Friday.
• Transit time: Approximately 2–5 business days after processing.
• Estimated total delivery: Approximately 3–8 business days, excluding weekends and holidays.

These are estimates, not guaranteed delivery dates. Special orders, international shipments, product availability, carrier delays, and other circumstances may extend delivery times.

Is there a handling fee?

A 4% handling fee may apply to the order total, unless otherwise stated in an approved quote. Shipping charges may also depend on destination, package size, weight, shipping method, carrier, and special handling requirements.

Will I receive tracking information?

Tracking information will be provided when available. Tracking availability depends on the carrier and shipping method.

Can I request expedited shipping?

You may contact us to discuss expedited shipping options. Availability, additional charges, and delivery estimates depend on the product, destination, and carrier.

5. Returns, Refunds, and Product Issues

What is your return policy?

Eligible return requests must generally be submitted within 30 days of delivery. Products must be unused, in their original condition, and include original packaging, accessories, and documentation.

A 15% restocking fee may apply to eligible returns. Please review our Return & Refund Policy for complete requirements and exclusions.

Do I need approval before returning a product?

Yes. You must receive a return authorization (RMA) before sending a product back. Unauthorized returns may be refused or returned at the customer's expense.

Who pays return shipping?

Customers generally pay return shipping costs. Exceptions may apply when an item is defective, damaged during transit, or incorrectly supplied, subject to review.

How long do refunds take?

Returns generally require 15–30 days to process after receipt, including inspection. Approved refunds are issued to the original payment method. Bank and payment processor posting times may vary.

Are custom or specially configured products returnable?

Custom, customized, specially configured, and certain special-order products may be non-returnable. Applicable restrictions will be disclosed before order confirmation when possible.

What should I do if my order arrives damaged or defective?

Inspect your order promptly and contact us as soon as possible. Include your order information, a description of the issue, and photographs when applicable. Manufacturer warranty terms may apply.

6. Product Compatibility and Warranties

Can you help me choose compatible hardware?

Yes. We can help review product specifications and sourcing requirements. However, customers should verify compatibility with their existing systems before purchasing. Please provide your device model, specifications, and intended use so we can assist.

Do products include a warranty?

Warranty coverage varies by product, manufacturer, condition, and supplier. Any applicable warranty details will be provided in the product listing, quote, or order documentation.

Do you sell software or digital products?

Availability varies. Software, licenses, and digital products may have separate usage restrictions and may be subject to additional non-returnable terms disclosed before purchase.

7. Privacy and Customer Information

How do you use my personal information?

We use customer information to process orders, provide quotes, arrange shipping, communicate with customers, maintain records, and provide customer support.

With your consent, we may also use your contact information to send promotional emails and product updates.

Do you sell or share customer information?

We do not sell, rent, or trade customer information. We may share limited information with service providers, such as payment processors, shipping companies, and website service providers, when necessary to operate our business.

Can I unsubscribe from marketing emails?

Yes. You can unsubscribe at any time using the unsubscribe link in a promotional email or by contacting us. Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary.

How do I request access to or deletion of my information?

Contact us using the information in our Privacy Policy. Depending on applicable law, you may be able to request access, correction, or deletion of your personal information, subject to legal and operational requirements.

8. International Customers

Can you ship products outside the United States?

We may be able to arrange international shipping based on your location, product requirements, and shipping feasibility. Contact us with your destination and requested products for review.

Who is responsible for customs duties and import taxes?

Unless otherwise specified in an approved quote, the customer may be responsible for customs duties, import taxes, brokerage charges, and other fees imposed by the destination country.

Are international delivery times guaranteed?

No. International delivery estimates may be affected by customs clearance, carrier schedules, import requirements, weather, and other factors outside our control.

9. Website and Customer Support

How can I contact Precision Tech Supply?

You can contact us using the business email address or phone number listed on our website.

What if I have a question that isn't answered here?

Please contact our team. We can assist with product sourcing, quotes, order questions, shipping requirements, returns, and other inquiries.