Return Policy
Return & Refund Policy
Effective Date: September 18, 2026
At Precision Tech Supply, we aim to provide reliable IT hardware and technology products. This Return & Refund Policy explains the requirements and process for eligible product returns.
Return Eligibility
- Customers may request a return within 30 days of delivery.
- Products must be unused, in original condition, and include all original packaging, accessories, and documentation.
- Custom, customized, and specially configured orders are non-returnable.
- Certain special-order, clearance, software, digital, or non-returnable products may be excluded from this policy. Any exclusions will be disclosed before purchase.
Restocking Fee
- Eligible returns are subject to a 15% restocking fee, which will be deducted from the refund.
- Products returned without original packaging, accessories, or components may be subject to additional deductions or return rejection.
- Products that are physically damaged due to customer handling may not qualify for a refund.
Return Authorization (RMA)
- Customers must contact [email protected] before returning any product.
- An approved Return Merchandise Authorization (RMA) is required before shipment.
- Returns sent without an approved RMA may be refused or returned to the customer at the customer’s expense.
- Return instructions and the applicable return address will be provided after approval.
Return Shipping Costs
- Customers are responsible for return shipping costs, including applicable packaging and insurance expenses.
- If the return is due to an incorrect product supplied by Precision Tech Supply or a confirmed product defect, we will review the matter and provide appropriate instructions.
- Customers should use a trackable shipping method and retain proof of shipment.
Refunds & Processing Time
- Returns may take 15–30 days to process after the returned product is received.
- Processing includes product inspection and verification of return eligibility.
- Approved refunds will be issued to the original payment method.
- The 15% restocking fee and any applicable deductions will be reflected in the refund amount.
- Bank or payment processor posting times may vary after the refund is issued.
Damaged or Defective Products
- Customers should inspect products immediately upon delivery.
- Damaged, incorrect, or defective products should be reported to [email protected] as soon as possible, with photographs and order details where applicable.
- We may request additional information or documentation to evaluate the issue.
- Manufacturer warranties may apply to eligible products and can affect the repair, replacement, or return process.
Non-Returnable Products
The following products are generally non-returnable:
- Custom, customized, or specially configured orders
- Software and digital products, where applicable
- Products identified as non-returnable before purchase
- Products that are physically damaged through customer use or handling
- Products missing required components or packaging, subject to review
Contact Us
Precision Tech Supply
Houston, Texas, USA
Email: [email protected]
Website: https://precisiontechsupply.com